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Looking for

Customer Support Engineer
at Snapwiz Inc.

0 - 3 Years of experience Full-Time Bangalore, Karnataka
Problem Solving Analytical English Language Skills Customer Engagement

We are looking for professionals who want to work for a support team, unlike any other support organization. If you’re a motivated self-starter, possess strong customer service and technical problem-solving skills and will not rest until a problem is solved, you could be the hero we’re looking for!

So, are you ready?

You’ll need:

  • Fluency in English 

  • An affinity for offering excellent customer service

  • Positive and resilient attitude

  • Great teamwork skills

  • Should be open to work in Night shifts at home

What you’ll be doing:

  • You will deliver Tier I technical support for customers and escalate critical issues to Tier II support.

  • Providing accurate, valid, and complete information by using the right tools, methods, and processes.

  • Ensuring a high level of customer service and a positive experience

  • Supporting your colleagues with peer learning, and being open to feedback from others

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Benefits
icon Health Care and Insurance
icon Stock Options or Equity
icon Performance Bonus
icon Work From Home
icon Maternity and Paternity Leave
icon Reduced or Flexible Hours
icon Unpaid Extended Leave
icon Vacation and Paid Time Off
icon Sick Leave
icon Bereavement Leave
icon Free Lunch or Snacks
icon Employee Assistance Program
icon Diversity Program
icon Job Training and Tuition
Compensation

Competitive

You'll be talking to
Shreya Das

Shreya Das

Company's Hiring Manager
Working at Snapwiz Inc.
Snapwiz creates effective teaching platforms based on machine learning for students from Kindergarten to college and beyond. At Snapwiz, we celebrate the fact that every learner is different. Our platforms make it possible for educators to craft custom learning paths, backed up by data science, that account for each student’s strengths and weaknesses. Snapwizers thrive on challenges. We give the word “impossible” a tough time and challenge what’s possible every day. Founded in 2010, Snapwiz has grown to more than 100 employees in its Fremont, CA and Bangalore, India offices.
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People
120
Female/Male
33/87
Company type
Startup
Average age
28
Dress code
Casual
Office layout
Open
Diversity
Medium
Mac Win Linux
15% 45% 40%

Technologies we use

Spring
Java
JavaScript
HTML5
Hibernate
Less
Sass
Meteor
Node.js
MongoDB
Funding

Investors

Primera Capital Accretive

Management Team
Madhu Narasa
Madhu Narasa
CEO
Satish Kumar
Satish Kumar
COO
Aditya Agarkar
Aditya Agarkar
VP of Product Management
Clients
Edulastic
Edulastic
Wiley
Wiley
McGraw Hill
McGraw Hill
For Dummies
For Dummies
Barron's
Barron's