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Looking for

Customer Support Engineer
at Edulastic.com

0 - 3 Years of experience Full-Time Bangalore, Karnataka

Problem Solving Analytical English Language Skills Customer Engagement

We are looking for professionals who want to work for a support team, unlike any other support organization. If you’re a motivated self-starter, possess strong customer service and technical problem-solving skills and will not rest until a problem is solved, you could be the hero we’re looking for!

So, are you ready?

You’ll need:

Fluency in English
An affinity for offering excellent customer service
Positive and resilient attitude
Great teamwork skills
Should be open to work in Night shifts at home

What you’ll be doing:

You will deliver Tier I technical support for customers and escalate critical issues to Tier II support.
Providing accurate, valid, and complete information by using the right tools, methods, and processes.
Ensuring a high level of customer service and a positive experience
Supporting your colleagues with peer learning, and being open to feedback from others

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Benefits

Health Care and Insurance

Stock Options or Equity

Performance Bonus

Work From Home

Maternity and Paternity Leave

Reduced or Flexible Hours

Unpaid Extended Leave

Vacation and Paid Time Off

Sick Leave

Bereavement Leave

Free Lunch or Snacks

Employee Assistance Program

Diversity Program

Job Training and Tuition

Compensation

Competitive

You'll be talking to

Shreya Das

Company's Hiring Manager

Working at Edulastic.com

Snapwiz creates effective teaching platforms based on machine learning for students from Kindergarten to college and beyond. At Snapwiz, we celebrate the fact that every learner is different. Our platforms make it possible for educators to craft custom learning paths, backed up by data science, that account for each student’s strengths and weaknesses. Snapwizers thrive on challenges. We give the word “impossible” a tough time and challenge what’s possible every day. Founded in 2010, Snapwiz has grown to more than 100 employees in its Fremont, CA and Bangalore, India offices.

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People

120

Female/Male

33/87

Company type

Startup

Average age

Dress code

Casual

Office layout

Open

Diversity

Medium

Mac Win Linux

15% 45% 40%

Technologies we use

Spring

Java

JavaScript

HTML5

Hibernate

Less

Sass

Meteor

Node.js

MongoDB

Funding

Investors

Primera Capital Accretive

Management Team

Madhu Narasa

CEO

Satish Kumar

COO

Aditya Agarkar

VP of Product Management

Clients

Edulastic

Wiley

McGraw Hill

For Dummies

Barron's

Press

EdTech Digest Awards Program 2015 | Continuing a Transformation

With this year’s program we are shining a spotlight on the best and brightest tools, leaders, and trendsetters pushing forward today’s education revolution. The finalists and winners below are part of a greater story of 21st-century education transformation.

Snapwiz Named SIIA Education CODiE Award Finalist for Best Post-secondary Personalized Learning Solution

Snapwiz, Inc. announced today that their Personalized Adaptive Learning platform was named a finalist for the 2014 SIIA Education CODiE Awards for Best Post-secondary Personalized Learning Solution. Established in 1986, the SIIA CODiE Awards are a peer-recognized awards program for the software and information industries...

Education Dive names Snapwiz among the top 10 companies with the best approach for adaptive learning

Publisher John Wiley & Sons, Inc., announced a partnership in May with adaptive and personalized learning solutions provider Snapwiz. The partnership resulted in a new product, WileyPLUS with ORION, which combined a research-based learning environment with learning, practice and assessment features that can adapt the learning experience to a user's strengths.

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