We are looking for a strong Application Support Engineer as part of the core development team to provide support to our technology platforms which include scalable backend applications.
You will be required to develop a deep business, product and technology understanding, work with cross-functional teams to debug and resolve technical issues and manage applications.
Proven understanding of internet technologies
Good understanding of databases and excellent SQL querying skills
Fluency with Web-based applications
Excellent written and verbal communication skills are required to follow through and report status to customers and internal teams
Strong communication, interpersonal and analytical skills•
Experience on Zendesk/ServiceNow/Jira
Responsible for quickly assessing the issues and assembling the required resources to provide resolutions
Perform analysis of customer reported issues related to User Interface, Database or Application Server
Prepare data patches to fix data related issues
Provide support and work in conjunction with developers, QA and technical support team
Assist in support hours of operation and off-hour production emergencies.
Coordinate with various teams and raise the support ticket for all issues, analyze root cause and assist in the efficient resolution of all production processes.
Primera Capital Accretive
With this year’s program we are shining a spotlight on the best and brightest tools, leaders, and trendsetters pushing forward today’s education revolution. The finalists and winners below are part of a greater story of 21st-century education transformation.
Snapwiz, Inc. announced today that their Personalized Adaptive Learning platform was named a finalist for the 2014 SIIA Education CODiE Awards for Best Post-secondary Personalized Learning Solution. Established in 1986, the SIIA CODiE Awards are a peer-recognized awards program for the software and information industries...
Publisher John Wiley & Sons, Inc., announced a partnership in May with adaptive and personalized learning solutions provider Snapwiz. The partnership resulted in a new product, WileyPLUS with ORION, which combined a research-based learning environment with learning, practice and assessment features that can adapt the learning experience to a user's strengths.