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Looking for

Application Support Engineer
at Snapwiz Inc.

0 - 5 Years of experience Full-Time Bangalore, Karnataka
HTML MySQL

We are looking for a strong Application Support Engineer as part of the core development team to provide support to our technology platforms which include scalable backend applications.

You will be required to develop a deep business, product and technology understanding, work with cross-functional teams to debug and resolve technical issues and manage applications.


Primary Skills

  • Proven understanding of internet technologies

  • Good understanding of databases and excellent SQL querying skills

  • Fluency with Web-based applications

  • Excellent written and verbal communication skills are required to follow through and report status to customers and internal teams

  • Strong communication, interpersonal and analytical skills•

  • Experience on Zendesk/ServiceNow/Jira


Responsibilities

  • Responsible for quickly assessing the issues and assembling the required resources to provide resolutions

  • Perform analysis of customer reported issues related to User Interface, Database or Application Server

  • Prepare data patches to fix data related issues

  • Provide support and work in conjunction with developers, QA and technical support team

  • Assist in support hours of operation and off-hour production emergencies.

  • Coordinate with various teams and raise the support ticket for all issues, analyze root cause and assist in the efficient resolution of all production processes.

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Benefits
icon Health Care and Insurance
icon Stock Options or Equity
icon Performance Bonus
icon Work From Home
icon Maternity and Paternity Leave
icon Reduced or Flexible Hours
icon Unpaid Extended Leave
icon Vacation and Paid Time Off
icon Sick Leave
icon Bereavement Leave
icon Free Lunch or Snacks
icon Employee Assistance Program
icon Diversity Program
icon Job Training and Tuition
Compensation

Competitive

You'll be talking to
Kajal Seshadri

Kajal Seshadri

Company's Hiring Manager
Working at Snapwiz Inc.
Snapwiz creates effective teaching platforms based on machine learning for students from Kindergarten to college and beyond. At Snapwiz, we celebrate the fact that every learner is different. Our platforms make it possible for educators to craft custom learning paths, backed up by data science, that account for each student’s strengths and weaknesses. Snapwizers thrive on challenges. We give the word “impossible” a tough time and challenge what’s possible every day. Founded in 2010, Snapwiz has grown to more than 100 employees in its Fremont, CA and Bangalore, India offices.
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People
120
Female/Male
33/87
Company type
Startup
Average age
28
Dress code
Casual
Office layout
Open
Diversity
Medium
Mac Win Linux
15% 45% 40%

Technologies we use

Spring
Java
JavaScript
HTML5
Hibernate
Less
Sass
Meteor
Node.js
MongoDB
Funding

Investors

Primera Capital Accretive

Management Team
Madhu Narasa
Madhu Narasa
CEO
Satish Kumar
Satish Kumar
COO
Aditya Agarkar
Aditya Agarkar
VP of Product Management
Clients
Edulastic
Edulastic
Wiley
Wiley
McGraw Hill
McGraw Hill
For Dummies
For Dummies
Barron's
Barron's