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Looking for

Production support Specialist
at Snapwiz Inc.

0 - 1 Years of experience Full-time Bangalore, Karnataka
Communication Database

Primary Skills

  • Very good knowledge on MYSQL / PLSQL

  • Good knowledge on Mongo DB is a plus

  • Experience on QA / Testing fundamentals

  • Experience in Testing web based applications

  • Ready to work on Content based work / QA

Secondary Skills

  • Exposure to content based work is a plus

  • Knowledge on Java is a plus

  • Knowledge on Automation is a plus


Responsibilities

  • Assist in support hours of operation and off hour production emergencies. 

  • Coordinate with various teams and raise support ticket for all issues, analyze root cause and assist in efficient resolution of all production processes.

  • Support troubleshooting client issues with high level data analysis

  • Engage in internal issues review and client calls. 

  • Identify root causes of technical issues in production.

  • Prepare data patches to fix data related issues.

  • Provide technical guidance and teach problem solving techniques.

  • Perform level of effort estimates for assigned tasks.

  • Educate and empower customer on self task performance and investigations. 

  • Maintain ownership until resolution of technical issue. 

  • Will have to work on Content based work such as Content upload, Content QA, Writing and executing SQL’s for managing content

  • Comprehensive knowledge of QA content development, data migration, and content management software 

  • Well versed in various operating systems, software development life cycle

Expand
Benefits
icon Health Care and Insurance
icon Stock Options or Equity
icon Performance Bonus
icon Work From Home
icon Maternity and Paternity Leave
icon Reduced or Flexible Hours
icon Unpaid Extended Leave
icon Vacation and Paid Time Off
icon Sick Leave
icon Bereavement Leave
icon Free Lunch or Snacks
icon Employee Assistance Program
icon Diversity Program
icon Job Training and Tuition
Compensation

Better than market

You'll be talking to
Priya

Priya

Company's Hiring Manager
Working at Snapwiz Inc.
Snapwiz creates effective teaching platforms based on machine learning for students from Kindergarten to college and beyond. At Snapwiz, we celebrate the fact that every learner is different. Our platforms make it possible for educators to craft custom learning paths, backed up by data science, that account for each student’s strengths and weaknesses. Snapwizers thrive on challenges. We give the word “impossible” a tough time and challenge what’s possible every day. Founded in 2010, Snapwiz has grown to more than 100 employees in its Fremont, CA and Bangalore, India offices.
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People
120
Female/Male
33/87
Company type
Startup
Average age
28
Dress code
Casual
Office layout
Open
Diversity
Medium
Mac Win Linux
15% 45% 40%

Technologies we use

Spring
Java
JavaScript
HTML5
Hibernate
Less
Sass
Meteor
Node.js
MongoDB
Funding

Investment / Market Cap

1.35M

Investors

Primera Capital Accretive

Management Team
Madhu Narasa
Madhu Narasa
CEO
Satish Kumar
Satish Kumar
COO
Aditya Agarkar
Aditya Agarkar
VP of Product Management
Clients
Edulastic
Edulastic
Wiley
Wiley
McGraw Hill
McGraw Hill
For Dummies
For Dummies
Barron's
Barron's